Revenue Up, Readmissions Down: Top Benefits of Care Collaboration Technology


Because the COVID-19 virus and its quickly creating variants proceed to disrupt the house well being care trade, the necessity for residence well being suppliers continues to develop, with sufferers, payers and suppliers all seeing the advantages of transferring care into the house. With that shift comes an elevated want for higher care collaboration.

“After I was a hospital CIO years in the past, we needed our beds crammed,” says Linda Fischer, Senior Vice President of Care Collaboration at well being care expertise firm DrFirst. “Now hospitals are higher off when their beds are empty due to the value-based cost programs.”

On account of these programs, together with different components, residence well being is a quickly rising well being care section.

“Communication and the sharing of real-time data needs to be unfold throughout a number of caregivers and clinicians, all of whom are in several areas,” Fischer says. “You want to have the ability to talk round and with the affected person always.”

The Backline distinction: summarizing a whole lot of pages of paperwork

At DrFirst, this communication problem gave rise to Backline, an all-in-one, HIPAA-compliant scientific collaboration and communication platform with telehealth capabilities, together with safe textual content messaging, affected person alerts, digital doc sharing and different care coordination options. DrFirst launched Backline greater than eight years in the past, however its use expanded considerably when the pandemic made telehealth and digital care extra essential than ever.

The Backline platform provides businesses a variety of advantages, together with:

  • Digital visits with the affected person
  • Affected person-centered collaboration with prolonged care groups over textual content or video
  • Connections with members of the family and family members
  • Capability to finish digital paperwork, corresponding to medical consents and energy of lawyer types
  • Capability to share academic supplies with sufferers
  • Coordination of sources and scheduling
  • Ticketing performance
  • Streamlined referrals

All of those capabilities assist higher care transitions, which Fischer calls “one of many largest gaps in well being care.”

“Beforehand, not solely did a main care doctor not know their affected person was discharged from the hospital, however she or he could not have even identified the affected person had been admitted as a result of the affected person was handled by hospitalists throughout their keep,” she says. “When a affected person is discharged, they obtain printed directions that they typically merely discard. I can’t let you know what number of instances I’ve picked up discharge papers from a parking zone ground.”

As a substitute, care collaboration expertise improves effectivity, workflows, care and outcomes. Particularly, Backline reduces continuity of care paperwork (CCD) from a whole lot of pages all the way down to crucial data, all delivered in a collection of automated notifications to physicians upon a affected person’s admission and discharge.

“Upon discharge of a affected person, their main care doctor will get a CCD that may be 300-to-500 pages of particulars nobody is interested by,” Fischer says. “We summarize that CCD, parse the pertinent data, and ship it mechanically to the doctor’s workplace so follow-up can happen. Most errors in communication happen at that transition of care.”

High 4 advantages of care collaboration

Maximizing reimbursement and income

Fischer identifies 4 essential advantages of care collaboration expertise. The primary two are value-adds to a house well being company: maximizing reimbursement and income, pushed largely by streamlined documentation. When a affected person wants a walker, as an illustration, a nurse should order the walker, then get a doctor to signal the order. With out that signature, the house well being company doesn’t get reimbursed.

Really useful HHCN+ Exclusives

“One of many largest challenges for residence well being care is the transition of care and the sharing of paperwork between a sending facility and the house well being care, or receiving facility,” Fischer says. “That may be executed mechanically through Backline. The house well being care company can obtain paperwork forward of time, do medicine reconciliation instantly and get first doses of medicine prepared.”

Automating this course of helps lower delays to affected person care. That is essential for maximizing income, as a result of if an company delays remedy for a day or two, it is not going to receives a commission for these days.

Minimizing readmissions and bills

Streamlining documentation and care collaboration improves affected person care, which results in one of many key objectives in value-based fashions: lowering hospital readmissions. Care collaboration additionally helps businesses handle continual illness, which retains sufferers out of the hospital, reducing readmission charges and decreasing the price of remedy attributable to care settings.

“Backline facilitates easy communication that has a significant impression on outcomes,” Fischer explains. “If I’m a case supervisor and I’m monitoring a affected person with congestive coronary heart failure, I can ship an automated message to my affected person saying, ‘Keep in mind to weigh your self, and for those who see greater than a two-pound weight achieve in a 24-hour interval, attain out to me instantly.’ Case managers will be proactive and begin interventions instantly, which helps forestall a readmission and helps a constructive affected person final result.”

Backline delivers safe, real-time data to clinicians at any level of encounter with a given affected person. And with the rise in behavioral well being wants in addition to well being wants for under-insured individuals, care collaboration expertise is opening the door for brand new ranges of significance for the house well being trade.

“Dwelling well being take care of post-acute care has at all times targeted on essentially the most well-insured sufferers,” Fischer says. “However we have now a big inhabitants that’s affected by social deterrents and is underserved. Dwelling well being care is advancing the care of that inhabitants. Even many homeless sufferers have smartphones, making it potential to do a telehealth go to when the affected person has no everlasting deal with or transportation.”

As care fashions shift, it’s important to enhance collaboration at each transition of care so sufferers, payers and suppliers can notice the advantages of higher effectivity, workflows, care and outcomes.

This text is sponsored by DrFirst. To study extra about what Backline can deliver to your company and sufferers, go to