Tips on communicating with Eastern Shore Rural Health


Japanese Shore Rural Well being System, Inc. is experiencing excessive demand for its companies because of COVID-19 and caring for sufferers who had delayed routine care early within the pandemic.

“Rural Well being workforce members are making each effort to get our sufferers into the facilities,” stated Rural Well being CEO Matthew Clay. “We wish to share ideas that will make it easier to work together with Rural Well being throughout this time of excessive demand for our companies.”

Ideas for learn how to talk with Rural Well being

  • In case you are scheduling a routine go to, and/or a go to for an ongoing situation, name Wednesday by Friday as Mondays and Tuesdays are the busiest days for the decision middle.
  • Sufferers can keep away from ready on maintain by utilizing the Rural Well being affected person portal. To entry the portal, go to or click on the portal button on Via the portal you may request refills; entry lab take a look at outcomes or immunization information; get a medical abstract out of your final appointment; ask your supplier non-urgent questions; and see statements and pay your invoice. To arrange a affected person portal account, a workers member should first “net allow” your chart. (Whereas the portal is accessible for all ages, info out there for sufferers ages 13-17 is proscribed.)
  • Medical visits might be scheduled on-line for all ages on the Chincoteague middle, for pediatric visits on the Eastville middle, and for chosen suppliers. Go to and choose the Make an Appointment tab. To seek out out which suppliers you may schedule a go to with on-line, go to, choose the Care Group tab after which open the Supplier Listing.
  • To enhance the circulate of your go to, carry all drugs you’re at present taking to your go to. Even be ready to replace your cellphone quantity and handle. Present the cellphone quantity you’re almost certainly to have the ability to reply. To keep away from lacking name backs sufferers ought to enter their middle quantity into their cellular phone contacts in order that it’s clear Rural Well being is looking you again – not a telemarketer.
  • Enable a minimal of 48 hours for prescription refill requests to be processed, and 5 week days for kinds submitted for completion by Rural Well being workers to be stuffed out. Sufferers ready for outcomes of lab checks or X-rays can get this info by the affected person portal. Sufferers with lab outcomes indicating a possible downside will likely be known as earlier than sufferers with regular outcomes.

Different necessary info

Moreover, Rural Well being asks sufferers to get vaccinated for COVID to cut back the probabilities of needing medical consideration. Native pharmacies are providing COVID and flu vaccines and are an amazing possibility for individuals who simply want a vaccine. Sufferers seen at Rural Well being will likely be supplied each vaccines as a part of their medical appointments.

Extra hours can be found. The Onley middle is open Saturdays from 8 a.m. to 1 p.m. to handle medically pressing points. It’s staffed with suppliers from all Rural Well being facilities on a rotating foundation. Companies are restricted on Saturdays – no X-rays, labs or assist companies can be found. Every medical middle additionally presents night hours in the future per week.